— Reef District

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At Reef District, we are committed to ensuring your satisfaction with every order. Each piece is made with care and precision, and we want you to feel confident in your purchase. If for any reason you are not fully satisfied, our Refund & Returns Policy is outlined below.

1. Eligibility for Returns

• You have the right to request a return within 14 days of receiving your order, in accordance with UK and EU consumer protection laws.

• To be eligible for a return, items must be:

  • Unworn, unwashed, and in original condition

  • Returned with original tags and packaging

2. Non-Returnable Items

The following items cannot be returned:

• Personalised or customised products

• Final sale or promotional items

• Products showing signs of wear or damage

3. Refunds

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

• Approved refunds will be processed to your original payment method within 5–10 business days.

• Please note: Original shipping costs are non-refundable.

4. Exchanges

• At this time, we do not offer direct exchanges. If you would like a different size or style, please request a refund and place a new order.

5. Return Shipping

• Customers are responsible for the cost of return shipping.

• We recommend using a tracked postal service, as we cannot guarantee receipt of items without proof of delivery.

6. Damaged or Incorrect Items

If you receive a defective or incorrect product, please contact us within 7 days of delivery. We will arrange a replacement or full refund at no additional cost.